WELCOME TO THE LEARNING CENTRE.

What is MYTHEO? How does it work?

MYTHEO is a Malaysian version of THEO Japan which is one of the leading digital financial advisor and asset management based in Japan. The principle of our portfolio strategy is to deliver a specifically customized portfolio for every individual investor based on their risk profiles and long-term goals. The algorithm is used to construct the customize portfolio by combining weight from three functional sub-portfolios, which are Long-Term Growth, Income and Inflation Hedge portfolio.

Meanwhile, each functional portfolio is constructed using another set of the algorithm consists of over 25 ETFs covering different asset classes across multiple global region.

Through two-stage of portfolio constructions utilising an algorithm and investment in low-cost ETFs, the portfolio will indirectly own more than 10,000 securities in the underlying. In this instance, the risks are well-distributed. Any event that affects the individual stock will only have a little impact on the overall portfolio.

Who is behind MYTHEO?

The fund manager for MYTHEO is GAX MD SDN BHD, a licensed entity approved by Securities Commission (SC) Malaysia. The company is jointly owned by Silverlake Digital INX which is part of the Silverlake Group, a digital innovation leader in Asia, and Money Design, which is one of the leading digital asset management company in Japan.

Why choose MYTHEO?

MYTHEO is a personalized investment service that utilizes the technology to assist clients to invest globally with diversifiable risks. Our platform is flexible, automated and low-cost. Our mission is to help our clients to accomplish three main financial goals:

• Long-term growth of capital
• Stable income
• Protect assets value against rising inflation

Is MYTHEO already operating in other countries?

MYTHEO is currently operating only in Malaysia. However, THEO Japan has been operating since February 2016 and is currently servicing more than 60,000 clients.

What and how much are the applicable fees?

At MYTHEO, what you see is what you pay.

We only charge a management fee, with the benefit of scale by reducing the fees as investors deposits more into the fund. We do not charge any upfront sales fee or any other fees that may arise and leave only peace of mind to investors.

Fee / Price Structure

*Based on Indicative USD Exchange rate at 4.00

How does MYTHEO compare to other Digital Investment Services?

MYTHEO investment process requires the construction of portfolios in TWO-STAGES by utilizing different sets of algorithms at each stage. In the first stage, the algorithm is used to construct a CUSTOMIZED PORTFOLIO through the allocation of weightings from three functional portfolios: THE LONG-TERM GROWTH PORTFOLIO, INCOME PORTFOLIO and INFLATION HEDGE PORTFOLIO.

The construction of the CUSTOMIZED PORTFOLIO is based on risks profile and objective of each investor that are collected through the questionnaires. If the investor does not agree with the recommended portfolio, the investor has the flexibility to adjust the asset allocation based on their risks preference.

In the Second stage, Algorithm is used to construct each functional portfolio (LONG-TERM GROWTH PORTFOLIO, INCOME PORTFOLIO and INFLATION HEDGE PORTFOLIO) utilizing more than 25 ETFs. At this stage, the MYTHEO fund manager has full discretionary to decide the asset allocation using a different set of algorithms.

Below are details of functional portfolios of MYTHEO.

1. LONG-TERM GROWTH PORTFOLIO
   The goal is to achieve a high return over a long period. The portfolio includes only equity ETFs, in all countries, developed or emerging, for which there is an ETF that meets sufficient liquidity and size conditions. The basic algorithm is a volatility minimization, with an added tactical asset allocation based on value and momentum factors. The portfolio has an overall value and small-cap bias that gives it a total factor beta greater than 1.
2. INCOME PORTFOLIO
   The goal is to achieve a high but stable and sustainable income stream from ETF dividends. Consequently, it invests in fixed income ETFs with higher yields and relatively predictable dividends.
3. INFLATION HEDGE PORTFOLIO
   The goal is two-fold, first, to track Malaysian CPI over the medium time (several years), but also to diversify away from global equity market risk. The ETFs used are those who have been found to have a significant long-term correlation with inflation related commodities (oil, metals), US short-term Treasuries and TIPs, infrastructure and real asset ETFs.

How does MYTHEO keep investors’ money safe?

All investors deposits and assets are in custody of our appointed trustee, Malaysian Trustees Berhad which was incorporated in 1975 and registered under the Trust Companies Act 1949. The shareholders of Malaysian Trustees Berhad are companies under RHB Group which include RHB Bank Bhd, RHB Investment Bank Berhad, RHB Nominees (Tempatan) Sdn Bhd, RHB Nominees (Asing) Sdn Bhd and RHB Futures and Options Sdn Bhd.

Who is Malaysian Trustee Berhad?

Malaysian Trustees Berhad was incorporated in 1975 and registered under the Trust Companies Act 1949. Five (5) established shareholders of Malaysian Trustees Berhad are companies under RHB Group which include RHB Bank Bhd, RHB Investment Bank Berhad, RHB Nominees (Tempatan) Sdn Bhd, RHB Nominees (Asing) Sdn Bhd and RHB Futures and Options Sdn Bhd.

I am not a Malaysian/Permanent Resident of Malaysia; can I still open an account?

Foreign citizens who reside in Malaysia and are above the age of 18 years old are welcome to open an account with us, subject to certain restrictions and compliance

Is there a minimum amount I need to invest?

We provide a low entry amount for you to start global investing. You can begin with MYTHEO with capital as little as RM500. Any subsequent top-up can be as small as RM100

However, within this 6-month celebratory period, the minimum investment amount is RM100.

Is there a minimum age to open an account?

All Malaysian citizens or foreign citizens that reside in Malaysia that are above the age of 18 years old are welcome to open an account with us.

Can I open an account if I am a US citizen?

Currently, our platform is not able to accommodate the opening of account by US citizens. We will inform if the service is made available in the future.

Can I open a joint account?

We apologize that the Joint Account service is not available for now. We will inform if the service is made available in the future.

Can I open multiple accounts?

Each client is only allowed to open one account.

Can I set up a joint account with my partner/spouse?

We apologize that the Joint Account service is not available for now. We will inform if the service is made available in the future.

I am Malaysian but currently living overseas. Can I invest in MYTHEO?

All Malaysian above the age of 18 years old including those who live overseas are welcome to open an account with us, subject to the terms and condition of account opening.

Is it expensive to sign up for a MYTHEO account?

We always welcome investors to sign-up and open an account with us. There is no upfront fee during sign-up. We only charge a management fee, with the benefit of scale by reducing the fees as investors deposits more into the fund. Please refer to our fees table. Even before opening a MYTHEO account, you can get to enjoy a free profiling.

How do I close my account?

We assure that our platform is easy to use, flexible and convenient even if you consider to close your account. What you only need to do is simply go to Setting > Close Account.

What is the maximum limit of investment with MYTHEO?

Residents without domestic borrowing are free to invest abroad. However, in accordance with Bank Negara Malaysia's FEA ruling, you are allowed to invest up to RM1,000,000 equivalent per calendar year in aggregate if you have the following domestic ringgit borrowings:

- more than 1 housing loan
- more than 1 vehicle loan under the hire purchase act

If you do fall in the above segment, to be able to invest more than RM1,000,000, you will need to obtain a written approval from Bank Negara Malaysia.

Is MYTHEO regulated by any authorities in Malaysia?

MYTHEO is a product of GAX MD SDN BHD, a licensed entity approved by Securities Commission (SC) Malaysia.

How can MYTHEO charge lower fees than other banks and financial advisors?

At MYTHEO, we are utilizing technology as an interface in building and maintaining a relationship with investors. We use the power of the internet and digital network to enable our investors to have direct access to our services.  With this, we eliminate the need for third party distribution which can be very costly.

The core of our investment process is a sophisticated algorithm and artificial intelligence to construct a portfolio using low-cost instruments such as ETFs. Due to our model, we don’t have to spend to hire a team of Analysts and Fund Managers. The wonderful part is that the majority of the cost savings are returned to the investor in the form of lower fees.

Why does MYTHEO convert my money into USD?

We invest primarily in US listed ETFs that require USD for investment. Therefore, we convert all non-USD currencies into USD in order to invest in the selected ETFs.

Why does MYTHEO invest in ETFs?

MYTHEO invests in ETFs because they are the most cost-effective way to build highly diversified portfolios. ETFs are exchange listed products and we select ones with deep liquidity, high trading volumes, and low expense fees.

How often is my portfolio rebalanced?

Typically, the portfolio will be rebalanced monthly. The rebalancing is also done whenever there is new deposits or request for withdrawal are made.

Are the portfolios invested by MYTHEO Shariah complaint

MYTHEO only invest in conventional ETFs across all asset classes such as Equity, Fixed Income and Commodities.

What do I need to provide when opening an account?

You will need to provide the following:

• Scanned copy of MyKad (front and back) for Malaysians & Residents
• Passport (for foreigners residing in Malaysia).
• Utility bill (part showing your name and address).

How can I get help when I need it?

You may contact us through:

• Live Chat
• Email – support@MYTHEO.my

How does MYTHEO determine my profile / portfolio?

MYTHEO will determine your portfolio during registration based on the 5 questions posed to you during the registration process through the mobile application and webpage.

We posted five simple questions to you. Please answer the questions diligently, as this will help to determine your profiles and eventually your portfolio.

Why do I need to answer a questionnaire and how important is it to answer the questionnaire?

MYTHEO provides a customised portfolio for each individual client. The questionnaires will help MYTHEO to know you better, understand your needs and objectives in greater details. By analysing your profile, we will use the algorithm to construct a portfolio that fits your goals, taking into consideration of the acceptable risks’ tolerance level.

This enables MYTHEO to create your investment risk profile, design a portfolio that meets your investment needs and to select the ETFs to invest in.

How does MYTHEO verify my identity?

Through scanned copy of your MyKad (front and back) for Malaysians or passport for foreigners residing in Malaysia, a current utility bill or a copy of your Bank Statement.

Why do you need to collect my personal information?

Information on clients is vital to help in understanding and validating the status of our clients. This procedure is also to comply with all rules imposed by relevant authorities and Personal Data Protection Act (PDPA).

How long will it take me to set up my account?

We are committed to create an easy to use platform and making the whole process of setting up an account so easy that it can be completed in just a matter of minutes. For verification purposes, we need documents such as a copy of MyKad, Passport and utility bills to be submitted. Once everything is in order, your account should be up and running by the next business day.

How can I change my profiles?

Our webpage and mobile application are available 24 hours a day and 7 days a week. You can change your profile at any time at your convenience by following the steps below:

• Open MYTHEO Webpage or Mobile Application
• Log in
• Select My Page
• Select Investment Profile
• Select Edit Investment Profile
• Proceed to make the required changes
• Click 'Apply'

Please take note that you are only allowed to change your investment profile up to 6 times per calendar year.

Why does MYTHEO invest in ETFs?

ETFs are similar to mutual funds since they contain a basket of securities, but unlike mutual funds that are priced once a day, ETFs can be traded intraday.

Investing in ETFs allows for low expenses, low trade costs, diversification and liquidity.

In what type of ETFs do you invest?

MYTHEO invests in ETFs across all asset classes across Equity, Fixed Income and Commodities. Below are the ETFs that are currently inside our investment universe:

Growth Portfolio
Link: https://www.mytheo.my/mytheo/resources/learning-centre/etfs#growth

Income Portfolio
Link: https://www.mytheo.my/mytheo/resources/learning-centre/etfs#income

Inflation Portfolio
Link: https://www.mytheo.my/mytheo/resources/learning-centre/etfs#inflation

Why do you invest in USD-denominated ETFs?

The US is the largest ETF market in the world. It has the widest range of ETFs and the most liquidity. There are US-denominated ETFs that offer exposure to a very wide range of global markets. This enables us to create client portfolios quickly and cost-effectively.

Can I receive dividends on ETFs?

Dividends paid by ETFs in your portfolio will be credited to your MYTHEO account and then automatically reinvested. If you wish to receive the dividends, you will need to withdraw part of the operating funds.

Who is the legal owner of the ETFs in my portfolio?

MYTHEO is just the service provider, you are the legitimate owner of the ETFs in your portfolio.

Is there any risk in investing in ETFs?

ETFs, similar to stocks and mutual funds, have risks. Risks include the following:

• Price fluctuation risks
• Credit risks
• Exchange risks

Losses may occur due to the risk mentioned above and affect the investment principal amount.

Is there a benchmark that serves as an indicator of investment performance?

Currently there is no comparable benchmark. We aim to operate in accordance with investment objectives of each functional portfolio (growth • income • inflation hedge).

Each functional portfolio has a benchmark to measure the long-term performance. Having said that, the benchmark is just for our reference and we do not aim to track these indices, as consequences, there will be large deviations in performance in the short-term.

• Growth portfolio - MSCI ACWI Index
• Income portfolio - Barclays Global Aggregate Index
• Inflation hedge portfolio - S&P Real Asset Index

Can I change my investment profile later? And how?

Our webpage and mobile application are available 24 hours a day and 7 days a week. You can change your profile at any time at your convenience by following the steps below:

• Open MYTHEO Webpage or Mobile Application
• Log in
• Select My Page
• Select Investment Profile
• Select Edit Investment Profile
• Proceed to make the required changes
• Click 'Apply'

Please take note that you are only allowed to change your investment profile up to 6 times per calendar year.

Why do I need to link my Bank accounts?

All withdrawals are paid into the bank account that is registered with us. Please ensure that your bank account information is correct and up to date.

Can I transfer / deposit in foreign currency to my investment account?

The service is currently not available for now. We will inform you when the service is made available in the future.

Do I have to pay a fee for making deposits or withdrawals?

No. The main objective of MYTHEO is to provide a hassle-free and low-cost investment solution to investors. MYTHEO only charge an annual management fee to its clients. MYTHEO fully covers any other expenses including the fees related to deposits and withdrawal, transactions of securities and many others.

Is there a limit how much I can deposit or withdraw?

There is no maximum limit for the deposit. Similarly, there is no limit for withdrawal, but the investors must retain a minimum amount of USD25 to keep the account active. At any one time, only a single withdrawal is allowed. The next withdrawal can only be done after the first is cleared.

What financial institutions do you accept deposits from?

We accept deposits from Financial Institutions that are licensed by Bank Negara Malaysia.

Can I set up regular deposit / standing instruction?

Yes, you can make periodic deposits to your account.

At MYTHEO we always encourage investors to invest consistently. Our platform is linked to all banks in Malaysia. Therefore, investors can instruct their Bank to automatically make periodic deposits into their MYTHEO account.

Alternately, you can make a standing instruction with a periodic deposit to your MYTHEO account by registering for the Regular Savings Plan. For further information, you may refer to the Regular Savings section of this FAQ.

How long does it take for me to get my money if I make a redemption?

Upon receiving the redemption request, we will immediately sell the ETFs held in your portfolio, transfer the money and converted to MYR. We estimate to transfer the money into your bank account within seven to ten business days.

Can my withdrawal be paid into an account other than my registered account?

The cash from withdrawals will be transferred to the bank account that is registered with us. You can register as many bank accounts with us for more convenience.

Can my withdrawal be paid in foreign currency or to my foreign currency account in my Bank?

Our policy is to transfer the money in Malaysia Ringgit (MYR). We will notify our clients if there are any changes to this policy in the future.

How do I add and change my banking account?

You can add, update and change the registered banking account using the mobile application and through our website at any time. However, you are required to submit the bank statement for verification.

Can I make multiple withdrawals?

There can only be one outstanding withdrawal request at one time. Subseqent withdrawal can be submitted once the previous request has been processed.

What is the difference between Deposit, Regular Savings and Deposit Reminders that is available on MYTHEO?

Deposit is used if you intend to perform a single investment on MYTHEO.

Regular Savings is an automated standing instruction that you set on MYTHEO, which allows you to commit a fixed amount of money to invest, on a regular basis (e.g. the 28th of every month). When you have enrolled for regular savings, you are allowing your bank to deduct from your bank account for payments into MYTHEO which would then be invested, making your future regular investments hassle-free.

Deposit Reminder is an alert which you can set to remind you to expedite your deposit into your MYTHEO account. On the date when the reminder is due, you will receive an email and a push notification message that pops up on your mobile device.

Is it recommended to register for the Regular Savings Plan?

Yes, it is recommended to have regular savings with MYTHEO. One of the fundamental principles of investing is to put your money to work as soon as possible. Investing on a regular basis regardless of whether the price is high or low can help you become a more disciplined investor. This takes some of the emotion out of investing, avoids any delays in putting your money to work and avoids the pitfalls of trying to time the market.

How do I set up my Regular Savings Plan?

Ensure that you have registered for internet banking before you register for MYTHEO’s Regular Savings Plan. This is because you are required to login to your internet banking portal to have your account credentials authenticated (i.e. self-authentication).

You can then set up for regular savings at your convenience by following the steps below:

• Open MYTHEO Mobile Application
• Log in
• Select ‘Deposit’
• Select ‘Regular Savings’
• Proceed with the registration process

When am I eligible to register for the Regular Savings Plan?

You can already register for the Regular Savings Plan if you have submitted all relevant supporting documents (i.e. NRIC/Passport and/or utility bills) upon your initial MYTHEO registration and these documents have been successfully verified by the MYTHEO team.

From how many Banks can I deduct funds for my Regular Savings Plan?

You are able to deduct funds for your Regular Savings Plans from a maximum of two (2) Banks. Do note that you can only assign one regular savings deduction per Bank per date.

However, you may have two (2) regular savings deductions standing instruction per month on different dates from different Banks. For example, money will be deducted from your account in Bank A on the 7th and another from bank B on the 28th.

What is the minimum and maximum savings limit which I can set to be deducted from my bank account for the Regular Savings Plan?

The minimum savings amount for the Regular Savings Plan is MYR100 per transaction while the maximum savings amount per transaction is MYR30,000*.

*Subject to your internet banking limit with your bank, whichever is lower.

Will there be any transaction fees for using the Regular Savings Plan?

To ensure that the bank account which you have nominated is active, MYR1.00 will be debited (i.e. deducted) from your account during the registration of the Regular Savings Plan. However, GAX MD will refund MYR1.00 to you via a reinvestment into your MYTHEO account upon successful registration.

Why is my email address and mobile number shown on the Regular Savings Plan registration screen and how is it used?

Your email address and mobile number are defaulted on the Regular Savings registration screen. The email address is for you to receive email notification on whether your registration is successful or declined. This email is sent by PayNet, our payment gateway partner who facilitates the fund transfers.

Subject to availability from respective bank, the mobile number is for the bank to send a SMS notification to you when your bank account is deducted of the regular savings amount on the scheduled savings date.

What are the dates that I can choose to have my Regular Savings Plan deduction?

You may choose to have your scheduled savings date fall on either the 7th, 14th, 21st or 28th of a month.

If I set my scheduled savings date on the 28th of every month, when will the money be deducted from my bank account and when will it be invested?

Your account will be deducted once your bank receives an instruction which is generated and sent on the morning of the 28th every month. Your money will be invested on the next business day, provided that the 28th is a business day. However, if 28th is a non-business day, the process will be carried forward to the next business day.

Can my Regular Savings Plan be temporarily suspended until a time where I can reinstate it?

Yes. We provide the flexibility for our investors to temporarily suspend their regular savings and to reinstate it at a later date.

What type of bank account can I use for the Regular Savings Plan?

You may nominate to use either your savings or current account. It can also be a joint account which you are one of the account holders.

Will I be notified each time my bank account is deducted for the Regular Savings Plans?

Yes. You will receive an email, push notification and notices (on the App) from MYTHEO on the transaction.

What should I do if I change my mobile number?

Please call us at 03-8408 1613 where our Customer Experience Team will be glad to assist you in updating your new mobile number on MYTHEO.

In your subsequent login to MYTHEO, you will be given an option whether you would want to update your new mobile number in the Regular Savings particulars. This is for your bank to send SMS notifications* to you when your bank account is deducted of the regular savings amount on the scheduled savings date.

*Subject to availability from your respective bank

What do I have to do after I have registered for the Regular Savings Plan?

On the scheduled savings date (i.e. either the 7th, 14th, 21st or 28th of a month), please ensure that there is sufficient balance in your nominated bank account to meet the amount that you have set for the Regular Savings Plan.

Also, ensure that your Internet Banking Limit is set with a sufficient transaction limit.

What would happen if my nominated bank account has insufficient funds during the scheduled savings date?

If there are insufficient funds in your bank account to meet the savings amount that you have set in the Regular Savings Plan, the transaction will not go through. You will receive an email, push notification and notice (on the App) from MYTHEO to inform you of this.

Can I amend the particulars of my Regular Savings Plan which I have set earlier (e.g. savings amount, scheduled savings date or maximum savings amount) and will I be charged?

Yes, you are allowed to amend those three fields. You will not be charged when you amend the savings amount and scheduled savings date.

With regards to the maximum savings limit, MYR1.00 will be debited (i.e. deducted) from your account for this amendment because this is to ensure that the bank account which you have nominated is active. However, GAX MD will refund MYR1.00 to you via a reinvestment into your MYTHEO account.

Can I terminate my Regular Savings Plan?

Yes. You can terminate your Regular Savings Plan by tapping on the ‘Terminate’ button available on the ‘Update Regular Savings’ screen. Unfortunately, if you intend to start a Regular Savings Plan again in the future, you are required to register again.

Alternatively, you may temporarily suspend your Regular Savings Plan and reinstate it at a later date. This way, you need not register again.

Am I able to close my MYTHEO account with a Regular Savings Plan still active?

You will be required to terminate all your active Regular Savings Plan before you can close your MYTHEO account. A message will be displayed to alert you if there are any Regular Savings Plan that is still active.

How do you set it to "Leave it to MYTHEO?"

You can change the setting to "Leave it to MYTHEO" by following these steps:

• Open MYTHEO Webpage or Mobile Application
• Log in
• Select My Page
• Select Portfolio
• Select Edit Portfolio
• Select "Leave It to MYTHEO"
• At the message displayed, click OK

Please take note that you are only allowed to change your investment profile up to 6 times per calendar year.

What is Omakase operation?

This is the option to “Leave it to MYTHEO”. Based on your answers to the questionnaire, MYTHEO will recommend a target asset allocation, automatically rebalance the portfolio to keep you close to the target, invest any cashflows and even update the target allocation each year as you get older.

Does the Investment Portfolio remain unchanged after starting operation?

No, your actual portfolio will change as market prices move and if there is a cashflow in your portfolio. However, MYTHEO automatically rebalances to ensure that your portfolio stays close to the target allocation.

In the case of "Leave It to MYTHEO", how is the Investment Portfolio changed?

MYTHEO will adjust the portfolio automatically to keep you close to your target asset allocation and invest any cashflows. Also, each year as you get older, MYTHEO will automatically update the target asset allocation to reflect your changing investment needs.

Do my dividends get taxed?

Dividends on US listed ETFs are subject to 30% US withholding tax. Investor will then receive dividends on net basis after deducting the withholding tax.

What happens to my money if MYTHEO gets acquired, goes public, or closes?

Your money and investments are held by the trustee and you are the outright owner. Any corporate action involving MYTHEO will have no effect on clients' investment.

What safeguards does MYTHEO have in place to ensure that my assets are protected?

All investors deposits and assets are held by our Custodian, the Malaysian Trustees Berhad, who are responsible for custodian service. They will then transfer the money to our overseas broker who will hold the ETFs on your behalf. The overseas broker account is also managed by the Custodian to provide an additional level of security for your assets.

Malaysian Trustees Berhad (MTB) is chosen due to their long-standing experience in custodian service since 1975. They are registered under the Trust Companies Act 1949. The five (5) established shareholders of Malaysian Trustees Berhad (MTB) are RHB Capital Berhad, RHB Investment Bank Berhad, RHB Nominees (Tempatan) Sdn Bhd, RHB Nominees (Asing) Sdn Bhd and OSK Futures and Options Sdn Bhd.

The fund manager for MYTHEO is GAX MD SDN BHD, a licensed entity approved by Securities Commission (SC) Malaysia. The company is jointly owned by Silverlake Digital INX which is part of the Silverlake Group, a digital innovation leader in Asia, and Money Design, which is one of the leading digital asset management company in Japan.

GAX MD SDN BHD have undergone stringent security control and compliance check. Its operational and system readiness have also been certified by an external 3rd party auditor.

How are all my sensitive data protected?

All your data and MYTHEO's IT infrastructure are stored in Tier 3 verified Data-Center and subjected to annual audit. This will better protect your information and reduces all forms of service disruption to a minimum.

In addition, two-factor authentication (2FA) is used: One Time Password (OTP) and CAPTCHA

2FA is a security process in which the user provides two different authentication factors to verify themselves to better protect their credentials. This will add an additional layer of security to the authentication by making it harder for unauthorised access to our customer's accounts, because knowing the password alone is not enough to pass the authentication check.

We also advocate a strong password policy which is an essential protection from financial fraud and identity theft. This password policy is required to register where password should be between 8 to 20 characters and contain at least:

• 1 lower case letter
• 1 upper case letter

Apart from the above security measures, we practice account lockout where users only have 3 login attempts to enter their password before their account is locked. This is to prevent any malicious attempt from guessing the username and password to gain access to your account.

The system also adopts a password expiry policy after 90days. New password must be created and as an added form of security, you will not be able to reuse your last 3 passwords.

There is also an option for bio-metrics login using thumbprint (both IOS and Android devices) and facial (IOS device) which does not require a password to login.

I was automatically logged out, what happened?

For security reasons, the application will automatically log you out if it has been idle for a period of time.

Can I sign in from multiple sites at the same time?

You are allowed to sign on to multiple devices (web and app) but only one sign on is allowed at any one time.

I am required to fill up my personal information upon sign up. Is it safe?

Yes, we are governed by the Personal Data Protection Act 2010 (PDPA)

How well is the security of MYTHEO?

All your data and MYTHEO's IT infrastructure are stored in Tier 3 verified Data-Center and subjected to annual audit. This will better protects your information and reduces all forms of service disruption to a minimum. In addition, two-factor authentication is used: One Time Password (OTP) and CAPTCHA.

All investors deposits and assets will be held by our Custodian, the Malaysian Trustees Berhad, who are responsible for custody services. They will then transfer the money to our overseas broker who will hold the ETFs on your behalf. The overseas broker account is also managed by the Custodian to provide an additional level of security for your assets

What will happen to my deposit if MYTHEO website suffer from a cyber-attack?

Customer’s deposit is separated from the web system. Even if there is an attack that causes the web system to be down temporarily, there is no effect to the customer's deposit. In case the web system is down, request for payment, account cancellation, portfolio change, etc can still be done by email. Our customer support will call you to follow-up under such circumstances.

What happens upon the death of a MYTHEO account holder?

Upon the death of the account holder, the family need to inform our customer service. Please prepare the required documents and email to us at support@MYTHEO.my:

• Copy of death certificate of the account holder
• Documents to proof / confirm the relationship
• Letter of Administrator (LA)

What is the password setting conditions?

Password should:

1. be between 8 to 20 characters
2. contain at least 1 lower case letter
3. contain at least 1 uppercase letter
4. contain at least 1 number
5. not contain spaces

Where can I reset the password?

You can reset your password from the account settings.

• Login to MYTHEO
• At home screen select the menu on top left hand or swipe right
• In the menu displayed, select Settings
• In the Settings page, select Password
• In the Change Password screen:
• Enter your current password
• Enter your new password
• Confirm your new password
• Submit to change your password

I am not able to login after changing the password.

Kindly email or live chat our customer support for assistance.

What do I do if I forgot my Username?

Kindly live chat or email our customer support at support@MYTHEO.my for assistance

Where can I edit/update my personal information?

You may update the following fields on your own:

• Email
• Occupation
• Employer Name
• Employer Address
• Investment Experience
• How do you know about us
• Domestic Borrowing

Go to MYTHEO Webpage or Mobile Application

• Log in
• At the Home screen, select Settings
• At the Settings screen, select Personal Information
• In the Personal Information screen, make the necessary changes
• At the message displayed, click OK

For changes to other information, please contact our customer support by live chat or email us at support@MYTHEO.my for assistance.